Yesterday during the 2016 Pittsburgh Indie Knit & Crochet show, Etsy’s card reader was giving some of us vendors problems. One problem I encountered was when swiping a credit or debit card, it was saying it couldn’t read the card. It didn’t happen on every credit/debit transaction, but I’m trying to be as proactive as I can. So then, I would try again and it eventually ended up working. Because of that, it may have caused duplicate payments. When I heard yesterday that it caused duplicate payments for another vendor, I requested Etsy to call me back and they did yesterday evening. At that time, I was told that it didn’t look like anyone was duplicate charged. At this time, I ask that you please check with your bank or online banking to make sure that you didn’t get duplicate charged. If you did and both charges have posted, please contact your bank to dispute one of those charges. Unfortunately, this happened to me before and my bank advised in order to dispute one of the charges, the duplicate would need to be in posted and not pending status. Please accept my sincerest sorry for this issue. Unfortunately, Etsy doesn’t accept phones calls so I have requested that they call me ASAP tomorrow. Again, I’m really sorry for any headaches this may have caused you.
Take care and thanks,